Tell us about the fabric
Choose the rooms or furniture and give an approximate size. One contact detail is enough to begin.
A plan for your floor
Start with what is there.
Tell us which rooms need attention and whether there are wool fibres, loose seams or previous treatments. We assess the carpet and choose a suitable method before work begins. Some stains and changes in colour are permanent; cleaning cannot reverse wear or fading.
- Fibre and condition assessment
- Dry soil removal where appropriate
- Selected cleaning method for suitable carpets
- Attention to identified spots, without a removal promise
- Practical drying and furniture guidance
Sample from £48
one room, up to 16m². Fictional guide; suitability, size, access and scope are assessed separately.
A clear plan, from the first question.
A few useful details make the conversation easier. No long brief and no promise of an unsuitable treatment.
Agree a sensible approach
Material, condition and access shape the scope. The price and practical limits are discussed before a visit.
Make room for the refresh
A suitable clean is followed by guidance for drying and using the space again.
Before we begin
A few things you may be wondering.
Materials, access and everyday plans all matter. Here are the useful details to know before an enquiry.
Talk through your questionCan every carpet be wet cleaned?
No. The fibre, backing, fitting and previous damage affect the method. If the material is unsuitable, we explain the limits before going ahead.
Will you move the furniture?
Light, movable items can be discussed when quoting. Please flag beds, heavy cabinets and fragile pieces. We do not assume everything can be moved.
When can the room be used?
Drying depends on the material, room conditions and method. We discuss ventilation and access before starting, then give guidance for that visit.
Start with the soft stuff
What could use a refresh?
Choose what needs attention, then a few quick details. A postcode and one way to reach you are enough to begin.
Before a visit is agreed
- We discuss the material and the scope.
- You hear any limits before deciding.
- A request never reserves an appointment.
Step 1 of 4
- Cleaning
- The place
- You
- Check
Your sample enquiry is complete.
No enquiry was sent and nothing was stored. No visit has been booked.
What happens next (sample)
- We read what you chose. Pilewell gets back to you and asks anything we still need to know.
- We talk about the material. Fibre, condition, access and any marks are discussed before a price.
- A price and a time, if it suits you. Nothing is agreed until we both say yes.
Your sample enquiry is complete.
No enquiry was sent and nothing was stored. No visit has been booked.
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